IT Operations Executive

About the Company:

Vigo Retail is started with a vision to solve core problems that a traditional FMCG retailer (Mom&Pop stores) face across Vietnam. This includes helping them to get a reliable supply of products, at the right price, and the right time and to help them achieve the highest turnaround of inventory. Second core problem is accessibility to finance – credit and microloans, as most of them do not have bank accounts. Thirdly, help them grow their business by digitizing and help them optimize their selection, operations and finance.

We are already on a high growth trajectory, and backed by marquee VCs across the world.

About the Role:

We are looking for an IT Operations Executive to oversee and resolve system issues. Ultimately, you’ll ensure our IT systems are secure, consistent and reliable.


  • Assess system performance and recommend improvements
  • Resolve issues escalated by end users, technicians and engineers
  • Ensure data is handled, transferred or processed according to legal and company guidelines
  • Provide support and guidance to stakeholders via help desk/supporting communication channels

Requirements and skills:

  • Ability to manage multiple projects
  • Experience with system installation, configuration and analysis is a plus
  • Outstanding communication skills
  • Problem-solving and willing-to-learn aptitude
  • BSc/BA in Computer Science, IT or relevant field

What do we offer?

  • Competitive salary with 13th Month bonus
  • Multi cultural environment. Speaking English and Vietnamese is a must!
  • High growth environment, with complete ownership! We reward efforts, and not the outcomes.
  • Flexible working hours, with work from home options
  • Continuous training, arranging on the field research with users, and a clear path to grow to next level
  • If you want to be a part of high growth startup, please apply now

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